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Eco-Friendly Cookware

Cook Healthier with Eco-Friendly Cookware
 

 

Customer Service

 

Our company was founded on the basic premise of providing Eco-Friendly, Environmentally Safe Products and excellent customer service. Our goal is to meet or exceed every customer’s expectations through careful listening, attention to detail, sensitivity to needs and fulfillment of promises made.

 



My Account

By creating an account you will be able to shop faster, check your order status, create a wish list, keep track of previous orders and receive our monthly newsletter full of useful information and special promotions only offered through the newsletter. Signing up is easy.

Register today!   <My Account>

Order Status


Order Status

To find out the status of your order and tracking information, simply enter your order number and billing zip code. If you have an account set up at Eco-Friendly Cookware you can view your order status for current and past orders, plus maintain your account settings, wish list or registry.

We will send a confirmation of your order, including when your item(s) ship and any relevant information to your order to the email address provided by you when the order was placed.

Go to <Order Status>

 



Order History


Order History

Conveniently view your Order History at a glance. Simply log into your account and click "Order History".  You must have an account to access your Order History.

Go to <Order History>

 


 

Shipping Policies


Track Your Order

To track the shipping information for a specific order, simply select Order Status located on the top right of every web page and enter your order number and billing zip code. If you have an Eco-Friendly Cookware account, you will be able to view order status for current and past orders, plus maintain your account settings and wish list.

We will send a confirmation of your order, including when your item(s) ship and any relevant information to your order to the email address provided by you when the order was placed.

Go to <Order Status>

 


Shipping Time Frames

We ship our products Carbon Neutral through UPS. Items are shipped Standard Ground Delivery which takes 6 to 10 business days depending upon the location. Items shipped directly from our vendors or special order items require additional delivery time. We will keep you up-to-date on your order.

In-stock items placed before 2 pm PST will ship the same day. A confirmation email with the tracking information will be sent to the email address you provided when placing the order when the merchandise has shipped.

It is our intention to offer 2-Day Air and Overnight delivery by December 2013



Shipping Rates

FREE SHIPPING on purchases $99+

Shipping charges are calculated by UPS based upon the weight and destination of the merchandise

Free shipping offer does not extend to Canada


Free Shipping Promotion

Free shipping only applies to orders within the 48 United States and APO/FPO boxes. Free shipping does not apply to international orders, or orders outside of the 48 states. 

If part of your order is on back order and your order qualified for free shipping, you will not be charged for the shipment of that back order. 



Shipping Destinations

Items can be shipped only in the United States and Canada

Currently, we do not ship orders to Post Office Boxes (Exceptions can be made)

Shipments to Alaska or Hawaii require an additional $20 shipping & handling charge.

Orders shipped to APO/FPO addresses will ship via Parcel Post. Please allow 4-6 weeks for delivery.

 


Items Shipped Directly from Vendor

Items identified with “Ships Directly from Manufacturer” will be sent from the product manufacturer/vendor and will be delivered within 10 business days via standard shipping. We are unable to offer expedited or express shipping for Vendor direct ship items.

 


 

Shipping Time Frames


Shipping Time Frames

We ship our products Carbon Neutral through UPS and USPS. Items are shipped Standard Ground Delivery which takes 6 to 10 business days depending upon the location. Items shipped directly from our vendors or special order items require additional delivery time. We will keep you up-to-date on your order.

In-stock items placed before 2 pm PST will ship the same day. A confirmation email with the tracking information will be sent to the email address you provided when placing the order when the merchandise has shipped.

It is our intention to offer 2-Day Air and Overnight delivery by December 2013

 


 

P.O. Box Shipping


PO Boxes

Currently, we do not ship products to PO Boxes. Exceptions can be made depending on the circumstances by emailing or calling our Customer Care Department.

CustomerCare@Eco-FriendlyCookware.com

 

 


 

Gift Registry


Eco-FriendlyCookware.com has joined forces with MyRegistry.com to offer you a great and easy way to create one ultimate gift registry filled with any items from any store in the world, including Eco-FriendlyCookware.com. Perfect for Weddings, Holidays, Housewarmings, Birthdays, Graduations or any other gift-giving events.

Getting started is easy. Just follow these 3 simple steps.

                     • Create a Registry (less than 1 minute)

                     • Find a product and select “Add to Registry”

                     • Share your Registry – Send personalized eCards & Invitations to your guests!

Sign up today and start selecting your special gifts!            <Get Started>

 


 

eGift Card


Send and receive Eco-Friendly Cookware eGift Cards easily. Give the perfect gift anytime. Instantly send a fun and customizable gift to that someone special, even at the last minute. Perfect for birthdays, holidays and other special occasions! 

 

Purchasing an eGift Card is very easy. You can select from multiple different card images from birthdays, holidays and other special occasions. Customize your eGift card with a special message and select a delivery date. You can send it directly to their email and mobile phone, or print it out to put in a card. When it is time to make a purchase, simply enter the gift card number at checkout.

 

There is no charge to purchase or send an eGift Card! 

 

Purchase an eGift Card       <Purchase>

 


Do we charge for Gift Card delivery?

No Charge          Standard Ground Delivery

$6.50                    Express Delivery 2 Days

$12.00                  Overnight Delivery

 


Check Gift Card Balances

 



To Redeem your Gift Card at Checkout

 



Gift Card Terms & Conditions

Gift Cards are valid toward purchases online at www.Eco-FriendlyCookware.com for orders shipped in the United States. Gift Cards have no fees and do not expire. Gift Cards carry no implied warranties and are not a credit card or debit card. Gift Cards cannot be redeemed or exchanged for cash, check, credit, or payment on any credit or loan account. Eco-Friendly Cookware Company does not accept responsibility for cards lost, damaged or stolen, or any unauthorized use of cards. Lost, stolen, or damaged Gift Cards will not be cancelled or replaced without required proof of purchase. 

Eco-Friendly Cookware Company reserves the right to deactivate or reject any Gift Card issued or procured, directly or indirectly, in connection with fraudulent actions, and Eco-Friendly Cookware Company reserves the right to change these terms anytime without notice.

Use of the Gift Card is limited to the amount of funds held on the Gift Certificate. The full amount of each purchase, including taxes, will be deducted from the funds held on the Gift Card, up to the total funds available on the gift certificate. Any unused balance will be placed in the recipient's Gift Card account and is not transferable. If you make a purchase and there are insufficient funds held on the Gift Card to cover that purchase, you must pay the difference by a valid credit card or debit card. 

 


 

Reward Points


Earn reward points for every purchase you make. Use these reward points to redeem Eco-Friendly Cookware Gift Cards for yourself, or as a gift item for family & friends. You MUST open an account to participate in the Reward Points Program.

Reward Points are equal to the price of the product. For example, if a product cost $100 you will receive 100 Reward Points. For every 1,000 points earned, receive a $50.00 Eco-Friendly Cookware Gift Card.

Gift Cards are valid for purchases at www.Eco-FriendlyCookware.com. They have no fees and they never expire.

 

Payment Options


 Payment Options

 We accept a variety of payment methods.

        •  Credit Cards and Debit Cards (American Express, MasterCard, Visa, and Discover)

        •  PayPal

        •  Personal Checks, Cashier's Checks, and Money Orders

        •  Purchase Orders

        •  Wire Transfer

        •  Eco-Friendly Gift Card

 

The total dollar amount of your order is allocated at the time your card is approved, although payment does not occur until the order ships. If the amount charged exceeds your credit limit, your order will be automatically cancelled.

 


 

Sales Tax


Sales Tax

Currently, Sales Tax is only collected in California. The appropriate sales tax will be added to your merchandise total and displayed for your review prior to submitting your order. For current Sales Tax Rates in your county, contact the California State Board Of Equalization.

 


How Sales Tax is Calculated

The amount of tax charged for your Eco-Friendly Cookware order depends upon the destination of the shipment. The Sales Tax is calculated on its total selling price.

The tax rate applied to your order will generally be the combined state and local rate for the address where your order is approved or shipped. Therefore, the tax rate applied to your order may be different for an order shipped to your home address than it is for an order for the very same items shipped to your work address.

There is no Sales Tax charged when purchasing eGift Cards.

 


 

Returns

 


Eco-FriendlyCookware.com 100% Guarantee!

We guarantee the quality of the products we sell. If you are not completely satisfied with your purchase, for any reason, simply return it to us along with your receipt for a prompt, courteous replacement, exchange or refund.



How can I Return Merchandise?

Merchandise may only be returned within 30 days of your original purchase date. If you would like to return an item, locate and click the "Return Link" at the bottom of any web page under Customer Service. Complete the needed information on the return form. Indicate the reason for return and whether you would like a replacement or merchandise credit. We will issue a Return Authorization Number (RMA). At the end of this process you will be able to print a pre-paid UPS shipping label to bring to a UPS drop-off location. Depending on the reason for return, you may be responsible for return shipping ($6.00 for a small package and $13.00 for large or bulk items).

Items needed to issue an RMA#:

           •   The original receipt, copy of the original receipt or gift receipt is required for all returns

           •   Returns with the original purchase receipt will be exchanged or refunded in the original tender

           •   Gift receipts returns will be replaced or issued store credit

           •   It must be returned in the original packaging

100% Guarantee excludes custom and specialty item orders

After we have received the returned merchandise, we will issue you a refund to your credit card account within 10 business days. A refund check will take up to 14 business days. The refund may not show up on your credit card billing statement for up to 2 billing cycles.

 


Defective Merchandise

Defective Merchandise may be returned within the Warranty Period for a replacement or merchandise credit only. If you notice that your merchandise is defective, contact our Customer Care Department immediately. We will issue a Return Authorization Number (RMA). At the end of this process you will be able to print a pre-paid UPS shipping label to bring to a UPS drop-off location. 

Once the product has been reviewed by our Quality Control Department and deemed to be defective, we will replace the product or issue a merchandise credit. Please allow up to 10 business days.

To avoid delays, items returned must have the original or a copy of the original receipt of purchase and have the original packaging material. If you cannot find your receipt, please contact our Customer Care Department and we can resend it to you.

 


Damaged Merchandise

In the event you receive damaged merchandise contact our Customer Care Department immediately. We will issue you a Return Authorization Number and a pre-paid UPS label. After we have received the damaged merchandise we will exchange the item. Please allow 7 to 10 business days. To avoid delays, the damaged merchandise must have the original, or copy of the original purchase receipt and be returned in the original packaging.

 



 

 

About Us


Our Mission, Values & Responsibilities

Our mission is to make Eco-Friendly Cookware your most trusted source of environmentally safe, high quality kitchen products, and to be your preferred shopping destination for all your kitchen needs by delivering outstanding value, a wide selection of Eco-Friendly Products and an exceptional guest experience.

There is something very special about gathering together to spend valuable time with family and friends. It is our intentions to provide you with the best, Eco-Friendly Cookware and Accessories available to enhance those experiences and memories.

Our products are unique, stylish with exceptional quality, and of course… environmentally safe. We take great pride in hand picking these products for you. The environment is a precious commodity. There is only one earth to share and to protect. Make your kitchen and Eco-Friendly Kitchen!

 


Our Promise to You!

We will always seek to improve and expand our product line to offer the newest and best Eco-Friendly Products available while maintaining a low carbon footprint.

 


Customer Service

Our company was founded on the basic premise of providing Eco-Friendly, Environmentally Safe Products and excellent customer service. Our goal is to meet or exceed every customer’s expectations through careful listening, attention to detail, sensitivity to needs and fulfillment of promises made.

We want to hear from you. Please explore our site and let us know how we can better fulfill your needs. We want to know what Eco-Friendly Products you are interested in. Email us at CustomerCare@Eco-FriendlyCookware.com

 

FAQ's

How do I use a Coupon or Gift Voucher?

Simply add the items you want to purchase to your shopping cart. When you are ready to use a Coupon or Gift Voucher go to the Shopping Cart. Towards the bottom you will see a two sections "Use Coupon Code" and "Use Gift Voucher". Enter the code and click "apply". You will see your savings in the Shopping Cart before you check out. 

Can you ship overnight?

Yes... As long as the item is in stock we can send it overnight. 

Terms & Conditions


Terms & Conditions

Eco-Friendly Cookware Company provides this and other websites with these Terms & Conditions. Please read these Terms & Conditions carefully before using our websites.

These Terms & Conditions constitute an agreement between Eco-Friendly Cookware Company and you. We recommend that you print out a copy of these Terms & Conditions for your records.

By using this website, you affirm that you are able and legally competent to agree to and comply with these Terms & Conditions. If you do not agree to these Terms & Conditions or if you are not legally competent to agree to them, then you may not use this website.

 


Intellectual Property Rights

All of the content on Eco-FriendlyCookware.com including trademarks, design logos, tag line and images is subject to copyright, trademark, service mark, trade dress and other intellectual property rights or licenses held by Eco-Friendly Cookware Company. Any use of the trademarks, design logos and images without written notice is strictly prohibited. Unauthorized copying, modifying, republishing, posting, downloading, uploading or duplicating any part of this website is strictly prohibited. The arrangement and layout of the website, including images, graphics, buttons, screenshots, and other content or material are the sole and exclusive property of Eco-Friendly Cookware Company. 

 


Children's Privacy

The Children's Online Privacy Protection Act took effect on April 21, 2000. It imposes certain requirements on websites directed at children under 13 that collect information on those children, and on websites that knowingly collect information on children under 13.

We do not knowingly collect any personal information from children under the age of 13 on our website.

No one under the age of 15 should submit any personal information to this website without the consent of a parent or guardian.

 


Disputes

Any dispute relating in any way to your visit to our website or to products purchased here shall be submitted to confidential arbitration in Ventura, CA. However, if you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the state of California. You consent to exclusive jurisdiction and venue in such courts. Any arbitration under this agreement shall be conducted under the prevailing rules of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration with respect to this website or to products purchased here shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise.

 


 

Warranties


Disclaimers of Warranties

Eco-Friendly Cookware Company cannot and does not represent or warrant that the website or its server will be error-free, uninterrupted, free from unauthorized access, including third party hackers or denial of service attacks, or otherwise meet your requirements.

Eco-Friendly Cookware Company intends for the information and data contained in this website to be accurate and reliable. This website and all information, content, materials, products, services, and user content included on or otherwise made available to you through the website are provided by Eco-Friendly Cookware Company on an “AS IS” “AS AVAILABLE” basis without representations or warranties of any kind. Eco-Friendly Cookware Company makes no representations or warranties of any kind, express or implied, as to the operation of the website, the accuracy or completeness of the websites contents, or that emails sent from Eco-Friendly Cookware Company are free of malware or other harmful components. You expressly agree that your use of this website is at your sole risk. Eco-Friendly Cookware Company will not be liable for any damages of any kind arising from the use of the website or the website contents including, without limitation, direct, indirect consequential, punitive, and consequential damages, unless otherwise specified in writing. To the full extent permitted by law, Eco-Friendly Cookware Company disclaims any and all representations and warranties with respect to the website and the website contents, whether express or implied, including, without limitation, warranties of titles, and merchantability, and fitness for a particular purpose or use.

Eco-Friendly Cookware Company does not represent or warrant that the product information on our website is accurate or complete since this information is provided by the product manufacturer or suppliers and on occasion manufacturers may modify their products. We recommend that you do not rely solely on the information presented on our website and that you consult the products manufacturer directly if you have a question about the product.
 



Jurisdictional Issues

This website is controlled and operated by Eco-Friendly Cookware Company from the United States, and is not intended to subject Eco-Friendly Cookware Company to the laws or jurisdiction of any state, country or territory other than that of the United States. Eco-Friendly Cookware Company does not represent or warrant that the website or any part thereof is appropriate or available for use in any particular jurisdiction other than the United States. In choosing to access the website, you do so on your own initiative and at your own risk, and you are responsible for complying with all local laws, rules and regulations. We may limit the websites availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion. 

 


 

Privacy Policies


Privacy Policy

At Eco-Friendly Cookware Company we respect your privacy. We have procedures to ensure that your personal information is handled in a safe, secure and responsible manner. We will never sell, share or rent this information.

We have posted this privacy policy to let you know what kind of information we collect, how it is handled, with whom it may be shared, what choices you have regarding our use of your information, and how you may access some of the information you provide to us.

As we continue to develop our website and take advantage of advances in technology, our privacy policy may change. Please refer to this page frequently for the most up-to-date information.

As a part of our commitment to your privacy, Eco-Friendly Cookware Company support and adhere to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers." We have agreed to...

1. Provide customers with notice of their ability to opt out of information rental, sale, or exchange with other marketers.

2. Honor customers' requests not to share their contact information with other marketers.

3. Honor customers' requests not to receive mail, telephone, or other solicitations from Eco-Friendly Cookware Company or any subsidiaries of Eco-Friendly Cookware Company.

By using any of our websites or sharing your contact information with us, you are accepting and consenting to the practices described in this Privacy Policy.



How is your Personal Information Protected? 

Your online credit card transactions are secure with Eco-FriendlyCookware.com. We maintain administrative, technical and physical safeguards to protect your personal information. This includes encrypting your credit and debit card number. We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information. When you are on an SSL-protected page, a picture of a closed lock appears at the bottom or top of some web browsers. Another way to tell if you are on a secure page is to check the URL or address of the page. Look in the address box or right-click on the page and select "Properties". These secure SSL-encrypted pages have URLs that start with "https:" instead of "http:".

Making a credit card purchase is just as safe on our website as it is by telephone, but if you prefer the latter, you may purchase online merchandise by calling Customer Service



How is the Information Used? 

We use guest information for multiple purposes.

Fulfillment – We obtain information to complete your transaction. This may include your name, address, telephone number, driver's license number, birth date, and e-mail address. If you use a credit or debit card or pay by check, it will include your account number.

Informing you of new products, services, promotions, offers and related information

Informing you of your Order Status

To set up Gift Registry’s and eGift Cards

Analyzing trends, preferences and statistics

We process your contact information only in ways compatible with the purposes for which it was collected or authorized by you. Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web sites. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us.



Information Collected Through Cookies

Eco-Friendly Cookware is firmly committed to our customers’ privacy. We use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our website through your computer or mobile device. This information, which includes the pages you visit on our site, which web address you came from, the type of browser/device/hardware you are using, purchase information and checkout process, search terms and IP-based geographic location, helps us customize your website experience and make our marketing messages more relevant. We do not and cannot use cookies to gather your confidential information that may be stored on your hard drive.

 


Third-Party Service Providers 

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, providing marketing assistance such as tailoring content on our sites and serving ads on our behalf, providing search results and links, and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.

 


Policy Changes

If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web sites, as applicable. Those changes will go into effect on the effective date posted in the notice and at the end of the revised Privacy Policy. The new policy will apply to all current and past users of our web sites and will replace any prior policies that are inconsistent. Your continued use of our web sites or other services constitutes your acceptance of the practices described in the revised Privacy Policy.

 


 

Disclaimer of Liability


Disclaimer

This website and all content available on this website are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this website, and that Eco-Friendly Cookware Company shall not be liable for any damages of any kind related to your use of this website.

You understand that we do not guarantee that your use of the website and information provided by you will be private or secure and we are not responsible or liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the website. Please do not use this websites if you do not agree to the terms and conditions described in this disclaimer.

 


Inaccuracy Disclaimer

There may be information on our website that contains inaccuracies, typographical errors, or omissions that may relate to product descriptions, pricing, and availability. Eco-Friendly Cookware Company reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). 

At Eco-Friendly Cookware Company we pledge to ensure that consumers get accurate information about the products we carry. We pledge that any advertisement or marketing materials that we create, publish, or otherwise provide or disseminate will, to the best of our knowledge, be truthful and not misleading. If we deem that a product is not as advertised we will immediately remove such product from the website.

 


 

Contact Us


Eco-FriendlyCookware Company

Please call or email us with any questions or concerns about your order or products.       

Email:          info@Eco-FriendlyCookware.com      

Website:    www.Eco-FriendlyCookware.com


 

 

Eco-Friendly Reward Points

Earn reward points for every purchase you make. Use these reward points to redeem Eco-Friendly Cookware Gift Cards for yourself, or as a gift item for family & friends. You must open an account to participate in the Reward Points Program.

For every 1,000 points earned, receive a $50.00 Eco-Friendly Cookware Gift Card.

Start earning your Reward Points today!