Track Your Order
To track the shipping information for a specific order, simply select Order Status located on the top right of every web page and enter your order number and billing zip code. If you have an Eco-Friendly Cookware account, you will be able to view order status for current and past orders, plus maintain your account settings and wish list.
We will send a confirmation of your order, including when your item(s) ship and any relevant information to your order to the email address provided by you when the order was placed.
Go to <Order Status>
Shipping Time Frames
We ship our products Carbon Neutral through UPS. Items are shipped Standard Ground Delivery which takes 6 to 10 business days depending upon the location. Items shipped directly from our vendors or special order items require additional delivery time. We will keep you up-to-date on your order.
In-stock items placed before 2 pm PST will ship the same day. A confirmation email with the tracking information will be sent to the email address you provided when placing the order when the merchandise has shipped.
It is our intention to offer 2-Day Air and Overnight delivery by December 2013
FREE SHIPPING on purchases $99+
Shipping charges are calculated by UPS based upon the weight and destination of the merchandise
Free shipping offer does not extend to Canada
Free Shipping Promotion
Free shipping only applies to orders within the 48 United States and APO/FPO boxes. Free shipping does not apply to international orders, or orders outside of the 48 states.
If part of your order is on back order and your order qualified for free shipping, you will not be charged for the shipment of that back order.
Items can be shipped only in the United States and Canada
Currently, we do not ship orders to Post Office Boxes (Exceptions can be made)
Shipments to Alaska or Hawaii require an additional $20 shipping & handling charge.
Orders shipped to APO/FPO addresses will ship via Parcel Post. Please allow 4-6 weeks for delivery.
Items Shipped Directly from Vendor
Items identified with “Ships Directly from Manufacturer” will be sent from the product manufacturer/vendor and will be delivered within 10 business days via standard shipping. We are unable to offer expedited or express shipping for Vendor direct ship items.